Welcome to Urban Mode Shop’s FAQ section. We’ve compiled answers to common questions about our historical-inspired collections, shipping policies, and more. Should you need further assistance, our dedicated team is always here to help.

Products & Collections

What types of products does Urban Mode Shop offer?
We specialize in timeless, historical-inspired pieces including Victorian coats, Edwardian petticoats, spearpoint collar shirts, authentic accessories, blouses, braces, knitwear, fabrics, and period-correct clothing for both men and women. Our collections celebrate enduring fashion with meticulous attention to detail.
Do you offer clothing for both men and women?
Yes, our collections include dedicated sections for both menswear and womenswear, along with children’s clothing and unisex accessories. From jackets and coats to hosiery and hats, we cater to historical fashion enthusiasts of all ages.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your protection.
How long does order processing take?
Each order receives our meticulous attention. Please allow 1-2 business days for processing before your items are dispatched. We carefully prepare each piece to ensure it reaches you in perfect condition.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:

Standard Shipping – $12.95
• Carried by DHL or FedEx
• Delivery time: 10-15 business days after dispatch
• Includes reliable tracking

Free Shipping
• Available on orders of $50 or more
• Carried by EMS
• Delivery time: 15-25 business days after dispatch
Do you ship internationally?
We serve customers worldwide who share our passion for enduring fashion. However, please note that delivery to certain Asian countries and remote locations may not be available. We continuously work to expand our global reach to historical enthusiasts everywhere.
Will I receive tracking information for my order?
Yes, once your order is dispatched, you will receive tracking information via email. This allows you to follow your package’s journey as it brings historical elegance to your contemporary life.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with all tags attached. Please contact our customer service team at [email protected] to initiate a return.
What if my item arrives damaged or incorrect?
We take great care in preparing each order, but if your item arrives damaged or incorrect, please contact us immediately at [email protected]. We will promptly arrange for a replacement or refund.

Account & Customer Service

How can I contact customer service?
Our dedicated team is here to assist you. Please email us at [email protected] with any questions about delivery, orders, or our products. We typically respond within 1-2 business days.
Where is Urban Mode Shop located?
Our company address is 2882 Kelly Street, Charlotte, US 28204. While we operate primarily online, this reflects our commitment to quality and service in the historical fashion community.

Need further assistance?
Contact us at [email protected]
Urban Mode Shop • 2882 Kelly Street, Charlotte, US 28204

Thank you for choosing Urban Mode Shop, where we deliver not just clothing, but pieces of history crafted for modern living.

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