“At Urban Mode Shop, we understand that true elegance lies not only in our historical-inspired garments but in every aspect of your shopping experience. Should any piece fail to meet your expectations, we are committed to resolving the matter with the same refinement and attention to detail that characterizes our collections.”

Our Return Philosophy

Drawing inspiration from the meticulous craftsmanship of bygone eras, Urban Mode Shop approaches returns and exchanges with the same dedication to quality and customer satisfaction that defines our historical fashion pieces. We recognize that our discerning clientele values both authenticity and modern convenience, and our policy reflects this harmonious balance.

Return & Exchange Timeframe

We gladly accept returns and exchanges for eligible items within 15 days of your receipt of the order. This period allows you to properly assess the fit, quality, and historical authenticity of your garments while ensuring timely processing.

Conditions for Returns & Exchanges

To maintain the integrity of our historical fashion pieces, we require that returned items meet the following conditions:

  • Items must be unworn, unwashed, and in their original condition
  • All original tags must be attached
  • Items must be returned in their original packaging
  • A copy of your order confirmation or packing slip must be included

Non-Returnable Items

In keeping with historical fashion preservation standards and hygiene considerations, the following items cannot be returned or exchanged:

  • Hosiery (for hygiene reasons)
  • Accessories that have been removed from their original packaging
  • Items marked as final sale or clearance
  • Personalized or custom-made garments

Note: Our menu features multiple “Accessories” categories and “Hosiery” appears twice, indicating these are significant product lines with specific handling requirements.

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, please contact our customer service team at [email protected] with the following information:

RETURN REQUEST TEMPLATE

Subject: Return Request – Order #[Your Order Number]
Dear Urban Mode Shop Customer Service,

I would like to request a return/exchange for the following item(s):

Order Number: ________________
Date of Purchase: ________________
Item(s) to Return: ________________
Reason for Return: ________________
Preferred Resolution: □ Refund □ Exchange for [Item/Size]
I confirm that the item(s) meet your return conditions and are in original condition with tags attached.

Sincerely,
[Your Full Name]

Step 2: Receive Return Authorization

Within 2 business days, we will email you a Return Authorization Number and detailed instructions. Please do not ship your return without this authorization.

Step 3: Package and Ship Your Return

Carefully package your items in their original packaging, include your order confirmation copy, and clearly write your Return Authorization Number on the outside of the package. Ship to:

Urban Mode Shop Returns
2882 Kelly Street
Charlotte, US 28204
Return Auth #: [Your assigned number]

Step 4: Return Processing

Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive email confirmation when your return has been processed.

Refund Information

Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return. The refund will include the item price minus any original shipping charges.

Accepted Refund Methods:

  • Credit Cards (Visa, MasterCard, JCB)
  • PayPal

Please note: The time it takes for the refund to appear in your account may vary depending on your financial institution’s processing times.

Exchange Process

For exchanges, we recommend placing a new order for the desired item while processing your return to ensure availability. Once your return is received and processed, we will expedite your exchange or refund the difference if the new item is of lower value.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (incorrect item shipped, defective item, etc.). We recommend using a trackable shipping service and retaining your shipping receipt until the return process is complete.

International Returns

As we serve historical fashion enthusiasts worldwide (with limited exceptions in certain Asian countries and remote locations), international customers are responsible for any customs duties, taxes, and shipping costs associated with returns. Please mark the package as “Returned Goods” to avoid additional customs charges.

Contact Our Customer Service

Our customer service team approaches returns with the same attentiveness our discerning clientele deserves. For assistance with returns or exchanges, please contact us:

Email: [email protected]
Address: 2882 Kelly Street, Charlotte, US 28204

We typically respond within 1-2 business days, reflecting the same care and attention we apply to our historical fashion collections.

“Just as our artisans meticulously craft each historical-inspired garment, we approach every return with conscientious attention to ensure your complete satisfaction with the Urban Mode Shop experience.”